We had our roof and gutters replaced by USA Roofing. Overall we are pleased with the quality of roof provided by their team. I will say there was challenges along the way but at the end of the day they made them right.
Pros of the job
Quality of information up front and materials used was better than average. They weren't pushy like several of the other contractors I met with prior to selecting USA Roofing. They also worked closely with me during the insurance claim process and made things very smooth on that end. Finally, once they got started, they quickly completed the job and left little to no evidence they were there once they cleaned up the work site.
Cons
Unfortunately they started the job on an afternoon when it rained heavily into the night which caused some water leaks overnight but they were quick to come out first thing the next day to get things dried up and secure. The crew also dropped a hammer through our dining room ceiling during the job but they quickly took ownership of the issue and made the repairs accordingly. Communication at times with the scheduling and completion of the work could have been better is the only other criticism I would have for their mgmt team. I chalk this up to how busy they were at this time as hundreds of homes in the Birmingham area we damaged during this massive hail storm and they had a lot of jobs in flight at the same time.
All USA
We had our roof and gutters replaced by USA Roofing. Overall we are pleased with the quality of roof provided by their team. I will say there was challenges along the way but at the end of the day they made them right. Pros of the job Quality of information up front and materials used was better than average. They weren't pushy like several of the other contractors I met with prior to selecting USA Roofing. They also worked closely with me during the insurance claim process and made things very smooth on that end. Finally, once they got started, they quickly completed the job and left little to no evidence they were there once they cleaned up the work site. Cons Unfortunately they started the job on an afternoon when it rained heavily into the night which caused some water leaks overnight but they were quick to come out first thing the next day to get things dried up and secure. The crew also dropped a hammer through our dining room ceiling during the job but they quickly took ownership of the issue and made the repairs accordingly. Communication at times with the scheduling and completion of the work could have been better is the only other criticism I would have for their mgmt team. I chalk this up to how busy they were at this time as hundreds of homes in the Birmingham area we damaged during this massive hail storm and they had a lot of jobs in flight at the same time.