I received some of the most outstanding customer service I have had here. Moving out of our rental I went to purchase touch-up paint, matching the bucket of Sherwin-Williams paint left in our garage by the contractors who did the last renovations. When I put the paint on the wall it was definitely not a match. When I returned to Sherwin-Williams they went through their records, found the correct match and deduced that the contractor had left the paint for my house in a bucket from a job he purchased a couple months earlier. They mixed me the correct paint, took the incorrect bucket back, and refunded me the difference between the original high-end can of paint and the correct can of paint. I would do business again with these people in a heartbeat!
All USA
I received some of the most outstanding customer service I have had here. Moving out of our rental I went to purchase touch-up paint, matching the bucket of Sherwin-Williams paint left in our garage by the contractors who did the last renovations. When I put the paint on the wall it was definitely not a match. When I returned to Sherwin-Williams they went through their records, found the correct match and deduced that the contractor had left the paint for my house in a bucket from a job he purchased a couple months earlier. They mixed me the correct paint, took the incorrect bucket back, and refunded me the difference between the original high-end can of paint and the correct can of paint. I would do business again with these people in a heartbeat!