Walgreens

I have never had great service from this pharmacy, but today took the cake. (I only use this pharmacy when I am pressed for time since my regular pharmacy is a hospital employee pharmacy on the other side of town.) A prescription was called in for my newborn. I took them my insurance card; the tech tried entering the information in the computer then told me that my child is not listed as a covered dependent. She said they would have to call. I went out and waited in my vehicle and called back 20 minutes later. They told me I will have to pay cash, approximately $39 for the antibiotic. I was annoyed since I knew my child was covered. I wrnt through the drive-thru to pick the Rx up and it came to $55.99. When I asked why the price is different, they said THEY had to change the Rx since they didn't have the smaller quantity that was prescribed. Not only did they not ask me if that would be alright, but they were jerks on top of it. I would have went to my regular pharmacy. I called my insurance company and my child IS covered. This lazy pharmacy just didn't call or run my insurance. I have to drive back to Dothan with my receipt to get a refund.

No customer service, long wait times, and extremely rude staff.