Worst banking experience due to management.
I went to this particular Regions bank today simply to pay a bill. When i got there cars were lined up by about 5-7 in each row so i decided to go inside. It took more than 30 minutes to get to the front to pay my bill. They literally had one inside teller, and one outside teller, on Labor day weekend. As i moved up the line i looked back and saw that the line stretched to the outside door and customers were getting impatient. I assume this is the way the outside car lines were as well.
I can understand it being a busy day due to circumstances. I can't understand they only having 2 total tellers (1 inside, and one outside teller) on a day such as this, other than poor management.
This was wrong for both the employees (whom i feel sorry for), and the customers.
At other Regions bank locations i have had a good experience. This one i would rather never go back.
Worst banking experience due to management. I went to this particular Regions bank today simply to pay a bill. When i got there cars were lined up by about 5-7 in each row so i decided to go inside. It took more than 30 minutes to get to the front to pay my bill. They literally had one inside teller, and one outside teller, on Labor day weekend. As i moved up the line i looked back and saw that the line stretched to the outside door and customers were getting impatient. I assume this is the way the outside car lines were as well. I can understand it being a busy day due to circumstances. I can't understand they only having 2 total tellers (1 inside, and one outside teller) on a day such as this, other than poor management. This was wrong for both the employees (whom i feel sorry for), and the customers. At other Regions bank locations i have had a good experience. This one i would rather never go back.