Mc Abee Medical Inc

I rented a knee walker for my dad after surgery. The rental fee seemed high, but was still less than purchasing one and reselling it in 6-8 weeks when no longer needed. The rental process was easy and efficient, the person I worked with was knowledgeable about the products offered and what might benefit my dad the most, and the rental policies were fair and understandable. The website was great, except for the fact that it didn't list rental or purchase prices for the equipment. Still, 5 stars up to here. My complaint, and the reason for docking the stars, is with the technician. He had taken apart the knee pad, which was specific to the model I rented, to repair other units. He quickly put it back together, but missed a critical pin that could have allowed the seat to collapse and cause a fall. It did collapse with me on it while I was testing it and demonstrating it to my dad. I wasn't hurt, but a fall would have been devastating to my dad. I identified the problem and repaired it with another pin from a different part of the unit. While I was waiting in the store, another gentleman had a problem with the installation of a flag he ordered for his power chair. A quick call from the saleswoman who was assisting me to the owner solved the problem, but the technician didn't seem to have a clue about it. I have emailed the store about the missing pin, and will update this review based on their reply. Bottom line: Great place, friendly people, but make sure you test things thoroughly, inspect everything, and ask a LOT of questions before you walk out the door. Your safety may depend on it.