The staff here are extremely friendly and the environment is very pleasant; The work itself is high quality and we enjoyed being patients here. ***BUT BEWARE*** The finance office participates in a "pre-approval" process that is designed to confirm insurance coverage for your treatment before you show and before treatment is rendered. We were told that a series of our treatments were fully covered by our insurance. We later found that there was a gap in coverage during several of our appointments and we were billed in full. It was our understanding that when we were told a visit was 100% covered, that it was indeed verified and covered. I guess "pre-approval" is a loose interpretation. Speaking from a VERY expensive lesson learned, DO YOUR INSURANCE VERIFICATION YOURSELF. Their report of your insurance coverage is not kept up to date and may not be correct. We are extremely disappointed in this misleading process and are currently searching for a new dentist.
All USA
The staff here are extremely friendly and the environment is very pleasant; The work itself is high quality and we enjoyed being patients here. ***BUT BEWARE*** The finance office participates in a "pre-approval" process that is designed to confirm insurance coverage for your treatment before you show and before treatment is rendered. We were told that a series of our treatments were fully covered by our insurance. We later found that there was a gap in coverage during several of our appointments and we were billed in full. It was our understanding that when we were told a visit was 100% covered, that it was indeed verified and covered. I guess "pre-approval" is a loose interpretation. Speaking from a VERY expensive lesson learned, DO YOUR INSURANCE VERIFICATION YOURSELF. Their report of your insurance coverage is not kept up to date and may not be correct. We are extremely disappointed in this misleading process and are currently searching for a new dentist.