Johnstone Supply

I hate writing this, the staff was helpful and friendly, but as a retail customer they charged me exactly $200 over list price for the part I needed. I was able to confirm that with their online catalog which matched the price I was initially quoted over the phone. Once I arrived they added exactly $200 to the price. The part was a blower fan motor for my AC. I was quoted over the phone for $134. When I arrived I was told that it would cost $334. I later checked their catalog online and found the exact same part for $134. I can almost understand that, but I was also told that I had misheard the price over the phone. That made me a little angry, but benefit of the doubt was given. I will avoid them next time, but the part worked fine and I was able to fix my AC that day.

We've had a great experience in the past, and have always felt welcome. BUT, we went in today to pick up a line set, and someone must have been having a bad day. The gentleman who "helped" me acted in a way that was most unbecoming and inconsistent with the manner in which I've been treated in the past. (I usually work with a really nice lady there...she's terrific.) I walked in, and was instantly met with condescension because I was a "homeowner" and not a "contractor." On top of that, the price I was charged was $50 more than the already high retail price he quoted on the phone. (Apparently, retail customers get charged almost double what contractors pay at this store for this part.) We found the exact same part online for half the cost ($150), so we will be returning this one on Monday. Please know that since our contractor needed the line set installed before he arrived midweek, we were willing to pay more to get it today. (Since we've had zero issues with this store in the past we didn't order online.) However, after this experience we will reschedule our hvac contractor to come another week, buy the remaining supplies (there are many) online, and at Home Depot where my husband has a contractor acoount. If we return to this store again and have a better experience, we'll update our review. In the meantime, non-contractor homeowners and DIY patrons beware.