Hampton Inn Florence-Midtown

May 5 2018 at 3:15pm I checked in at the front desk! The young man at the front desk was very rude and lacked customer service skills. There was an issue at the time of payment. The young man ran my card for a payment that was higher than what was reserved which caused my card to decline. He was trying to place a $50 incidental hold! I have been a Hilton rewards member for awhile Now and use membership in and out of town very frequently and never ran into a problem with a $50 incidental fee ! When I questioned the amount he replied "Be Glad you getting a room!" I felt INSULTED! There was no one standing behind me and the Hotel was NOT sold out! He ended up suggesting he hold my card for the $50 incidental fee AND I pay cash the NEXT DAY AT CHECK OUT! About 30mins later I get a notification on my phone indicating my card had been charged $61.18 by Hampton Inn! So I called a Lady That Works There To Resolve The Issue When She Got There The Next Day! The Next Day I was told i would be Refunded 100% Guaranteed and it will appear Back On My Card! Well ANOTHER Transaction was placed on my card by Hampton Inn For $58.28! So I Called Back Up There After I Checked Out And The lady said wait 24hours-72 hours ! Lets Just Say... IM STILL WAITING! I Called Coperate Yesterday, Maybe They Will Move Quicker! Other Than That The Room was very Clean And Cozy!