Durante Home Exteriors

I was contacted by the manager of this region after posting a review about my problem with their company. He was not aware of the problem that I had with the initial quote being incorrect and that I was feeling abandoned. He was very professional and empathetic and outwardly asked if I would allow him to have the opportunity to complete the original contract. He offered to correct the original quote by adding the additional items that were left off at wholesale cost and actually improved that quote by rounding down an additional 300 dollars and adding an additional item I had requested at no additional cost. It took a few days for him to figure this out; however, he contacted me over those days and made an honest attempt to right the wrong that had happened. I think it was more than fair and I was very surprised and appreciative that I was approached in an honorable way to resolve my complaint. I am looking forward to my new deck railing in the coming months and just wanted everyone to know that their are still honorable and respectable companies out their in a world that has become more concerned with the bottom dollar than the customer (more often than I care to think). I hope that other companies will appreciate how they resolve disputes. May God bless this company and keep them on the path to continued success.